Challenge

Each case took about 30 minutes from creation to report delivery. The dashboard also had to cover global risk and compliance screening and continuous monitoring of entities.

Approach

• Gathered business requirements and prioritised workflow improvements
• Aligned client stakeholders with the technology partner
• Gave feedback during release testing and live rollout
• Streamlined case creation, data import, tracking and report delivery

Result

Processing time per case fell from 30 minutes to 10, a 67% cut, across up to 25 cases a week.